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Our Office is Closed on days marked in Red.

Our Newsletter

Ordering Information

Item Condition:
All of our items are BRAND NEW and will be shipped in its brand new original condition delivered from the manufacturer.

How We Ship:
Item will be shipped from Japan with shipping insurance. We usually ship within 2 business days of receiving cleared payment.

Shipping Options:
We can ship by Economy Air Mail shipping or EMS (Express) shipping. Shipping cost is reasonable for Economy Air Mail shipping, but shipping time may take longer depending on shipping conditions. On the other hand, EMS (Express) shipping will arrive without delay but shipping cost would be higher. If you can patiently wait for the arrival of the package, we would recommend using Economy Air Mail shipping. If you need the item in a particular date (like a birthday present) please use EMS (Express) shipping.

Shipping Method Shipping Time  Online Tracking 
 Economy Air Mail shipping  7-10 days
 (may take up to 3-4 weeks
depending on shipping conditions) 
Not available
 EMS (Express) shipping   3-5 days (without delay) Available

Shipping Cost:
You can check shipping cost before checkout by viewing your cart. To check shipping cost, put the item in the cart and click the "Estimate Shipping & Tax" in your cart (you can just check shipping cost and you do not have to proceed with your purchase at this point).

Combine Shipping:
We do combine shipping. Combined shipping cost will be calculated automatically in your cart depending on the total weight of the items.

Price In Your Currency:
Price can be displayed in US Dollars, Euros, British Pounds, Australia Dollars and Canada Dollars. To change the currency, click the currency button at the right top of the item page.

Please note that your actual purchase will be charged in Japanese Yen depending on the currency exchange rate. Since the currency exchange rate would change from time to time, there may be a slight difference on the actual amount when proceeding with payment.

Payment Method:
Online payment via PayPal.

Customs Duty:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Returns Policy:
We insure every shipment to prevent any damage to the items in transit. When your order arrives, please inspect the item for any damage that may have occurred during shipment. If you receive a damaged or incorrect item, we will exchange with the same item at no extra charge. In such cases, we must receive a report from you via e-mail within 1 week from the delivery date.

Please don't hesitate to contact us at info@plazajapan.com should you have any questions.

Plaza Japan
2-1-2-7F, Hiranomachi
Chuou-ku, Osaka