What is Plaza Japan?
Plaza Japan is one of the world’s leading online retailers of rare and authentic Japanese action figures, model kits, toys, and puzzles. Located in Osaka, Japan, we are committed to providing the best new products from top-selling Japanese brands to our customers worldwide.
What Would You Like To Know More About?
How do I check on the status of my order?
You can always check on the status of your order by going to Order Status and logging into your Plaza Japan account.
I’m buying from the United States. How will I know how much my items cost?
Our handy currency converter will instantly adjust the price of any item from Japanese Yen to US Dollars, Euros, British Pounds, Australian Dollars, or Canadian Dollars and the shipping cost will always be viewable in your cart prior to checking out.
Please note that your actual purchase will be charged in Japanese Yen depending on the currency exchange rate. Since the currency exchange rate can change frequently, there may be a slight difference on the actual amount when proceeding with payment.
I want to cancel my order.
You can request a cancellation for your order by sending an email to our customer support (firstname.lastname@example.org) or by using the contact form.
Please refer to the Cancellation Policy section in our Ordering Information page for a more detailed explanation about the cancellation process.
Shipping and Returns
How does the shipping process work?
Plaza Japan offers reliable and affordable international shipping. Every item purchased will be shipped brand new in the original condition as delivered from the manufacturer and will be shipped directly from Japan via Air Mail within about 2-3 business days after the payment has been received.
What if I’m purchasing multiple items?
No problem! Our shipping rates are determined by size and weight, so your total shipping cost will be calculated in your cart prior to checking out.
How will I know what my estimated shipping costs will be?
You can check shipping costs before checkout by viewing your cart and clicking ‘Estimate Shipping & Tax’. You will be able to see the actual shipping cost, but you will not be required to proceed with your purchase.
Payment and Check-Out
What types of payment methods do you accept?
We accept online payment via PayPal or Credit Card.
How do your Pre-Order system works? Do we get charged immediately?
While we do charge immediately for your order, we also accept cancellations before the release date / shipment of the items. This way, you can pre-order your most wished items with peace of mind.
Please refer to the Cancellation Policy section in our Ordering Information page for a more detailed explanation.
Do you offer gift certificates?
If you’re looking for that perfect gift for the hobby hound in your life, we have gift certificates available for every occasion!
I’m a frequent customer. Can Plaza Japan hang on to my information?
When you create an account with Plaza Japan, you’ll be able to take advantage of a faster check out time by storing your payment information or linking directly to your PayPal account. You’ll also be able to save multiple shipping addresses and easily access your order history.
I’m browsing, but not ready to buy…
While we don’t want you miss out on a hot new item from our store, you can always save items to your personalized Wish List from your Plaza Japan account for purchase in the future.