What is Plaza Japan?

Plaza Japan is one of the world’s leading online retailers of rare and authentic Japanese action figures, model kits, toys, and puzzles. Located in Osaka, Japan, we are committed to providing the best new products from top-selling Japanese brands to our customers worldwide.

What Would You Like To Know More About?


Ordering

How do I check on the status of my order?

You can always check on the status of your order by going to Order Status and logging into your Plaza Japan account.

I’m buying from the United States. How will I know how much my items cost?

Our handy currency converter will instantly adjust the price of any item from Japanese Yen to US Dollars, Euros, British Pounds, Australian Dollars, or Canadian Dollars and the shipping cost will always be viewable in your cart prior to checking out.

Please note that your actual purchase will be charged in Japanese Yen depending on the currency exchange rate. Since the currency exchange rate can change frequently, there may be a slight difference on the actual amount when proceeding with payment.


Shipping and Returns

How does the shipping process work?

Plaza Japan offers reliable and affordable international shipping. Every item purchased will be shipped brand new in the original condition as delivered from the manufacturer and will be shipped directly from Japan via Air Mail within about 2 business days after the payment has been received.

Once processed, you can expect to receive your item within 7-10 business days, depending on shipping conditions (shipping time may take longer depending on shipping conditions).

What if I’m purchasing multiple items?

No problem! Our shipping rates are determined by weight, so your total shipping cost will be calculated in your cart prior to checking out.

How will I know what my estimated shipping costs will be?

You can check shipping costs before checkout by viewing your cart and clicking ‘Estimate Shipping & Tax’. You will be able to see the actual shipping cost, but you will not be required to proceed with your purchase.

What is your return policy?

We insure every item we sell, which means that you don’t have to worry about your purchase being lost or damaged during transit.

In the event that you determine that there was a problem with your shipment - whether it has been damaged during shipping or there was a mistake in shipment - just let us know within one week from the delivery date and we will exchange the item at no extra charge.

Please send your returns or exchanges to:

Plaza Japan
2-1-2-7F, Hiranomachi
Chuou-ku, Osaka
Japan


Payment and Check-Out

What types of payment methods do you accept?

We accept online payment via PayPal.

How do your Pre-Order system works? Do we get charged immediately?

While we do charge immediately for your order, we also accept cancellations before the release date / shipment of the items. This way, you can pre-order your most wished items with peace of mind. 

Do you offer gift certificates?

If you’re looking for that perfect gift for the hobby hound in your life, we have gift certificates available for every occasion!

I’m a frequent customer. Can Plaza Japan hang on to my information?

When you create an account with Plaza Japan, you’ll be able to take advantage of a faster check out time by storing your payment information or linking directly to your PayPal account. You’ll also be able to save multiple shipping addresses and easily access your order history.

I’m browsing, but not ready to buy…

While we don’t want you miss out on a hot new item from our store, you can always save items to your personalized Wish List from your Plaza Japan account for purchase in the future.


Contact Us

If you don’t see your question listed above, please do not hesitate to contact us by writing to info@plazajapan.com or by submitting your inquiry through our contact form.