Plaza Japan COVID-19 Status Update
To all our dear customers,
We are writing this article to let you know about the current COVID-19 situation here at Plaza Japan and our plans going forward with the handling of your orders.
First and foremost we hope that all of you are well in these difficult times. Plaza Japan is operational as always and all of our staff is healthy, we have been working in a clean and safe environment where we also keep our products.
International Flights Situation
Unfortunately, with the current global situation and the spread of the coronavirus, Japan Post has announced that starting April 2nd 2020, they will no longer accept packages directed to a high number of countries. 2021 UPDATE: Service is now available for most countries, please see the updates below.
2021, June 1st Update:
Japan Post has resumed EMS service to the United States (Including Hawaii but excluding overseas territories). As announced officially by the postal service, they have also introduced additional shipping fees for Zone 2 territories (Oceania, North America, Central America, Middle East and Europe) and therefore our rates have been adjusted accordingly.
2021, February 22nd Update:
Shipments to Ireland and Ukraine by Japan Post have resumed.
Japan Post Available Shipping Locations as of February 22nd:
North American Region:
Canada, United States (Excluding Guam, Northern Mariana Islands, Puerto Rico, American Samoa, Virgin Islands, Marshall Islands, Federated States of Micronesia and Palau, APO/FPO)
Europe & Middle East:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Qatar, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
China, Hong Kong, Indonesia, Philippines, Singapore, South Korea, Taiwan, Thailand
Australia, New Zealand
2021, January 15th Update:
Shipments to Australia by Japan Post (Economy only) are now possible and the option to select Economy shipping is available during checkout.
As always, please be aware that when choosing this method, deliveries may take up to a few weeks or even months. Choose either DHL or FedEx if you are in a hurry.
Customers from Australia that have had their orders on hold in our warehouse since the service was suspended will be contacted within the next few business days to arrange and discuss shipment conditions.
November 16th Update:
Shipments to the US and Canada by Japan Post (Economy only) are now possible and the option to select Economy shipping is available during checkout.
Please be aware that when choosing this method deliveries may take a while (up to a few months) depending on shipping conditions. If you need your items to be delivered by a specific date, we suggest using either DHL or FedEx since they are the most reliable.
Orders which were placed earlier in the year and were being stored in our warehouse have been shipped out.
Service to Australia (Economy only) is also being resumed by Japan Post. Since we do not have enough data yet and the situation may be unstable, Economy shipping to Australia will remain disabled until further notice. Customers with active orders will be contacted to arrange and discuss shipment conditions.
October 16th Update:
Japan Post is now accepting Standard Air Mail packages to the US (unregistered mail only). However, the situation with deliveries is currently unstable and we are still trying to estimate delivery times. Therefore, service to the US will remain disabled until further notice and only DHL/FedEx will be accepted as shipping method to avoid probable long delays with the orders.
Customers from the US that have had their orders on hold in our warehouse since the service was suspended will be contacted within the next few business days to arrange and discuss shipment conditions.
July 1st Update:
Service by Japan Post has been restored for Italy, Canada and New Zealand. When choosing this method, please be aware that shipments may still take longer than expected to be delivered due to a backlog of packages.
June 18th Update:
Service by Japan Post (Economy, Standard and EMS) has been restored for a number of European Countries.
Please be aware that shipments may still take up to a few months to be delivered due to a backlog of packages.
For North American customers, shipping methods handled by Japan Post are still disabled while DHL and FedEx are available for most countries.
All orders to the available countries that were returned in April/May and are currently on hold in our warehouse will be shipped in sequence during next week.
May 15th Update:
Shipping by Japan Post (Economy, Standard and EMS) is now possible for a small number of countries:
Finland, France, Germany, Netherlands, Switzerland, United Kingdom
Hong Kong, Singapore, South Korea, Taiwan, Thailand
Please be aware that although service to these countries is available, Japan Post is currently experiencing delays for all shipping methods (including EMS express) up to a few months due to the lack of cargo planes available associated with them.
For other countries, we still offer DHL Express as a shipping option (2-3 Business days delivery after dispatch).
Japan Post has announced that service to the United States has been suspended for any type of mail. Furthermore, there are great delays to other countries as well. Due to this reason, we have decided to disable all shipping methods related to Japan Post. From today onward, we will dispatch orders mainly by DHL Express and there will be only one shipping option available at checkout for every country.
Service has been restored for most of the countries.
DHL should be faster and still has reasonable delivery times (usually within a week).
For any recent or pending order to the USA (not by DHL) that have not left our warehouse yet, you will be contacted and refunded the full amount of your order.
Plaza Japan on April 1st
Starting today, we at Plaza Japan are not accepting orders from the countries where service is disrupted. Below is a list of the countries still accepted:
Europe: United Kingdom, France, Germany, Netherlands, Finland
Asia: South Korea, Singapore, Taiwan, Thailand, Hong Kong, Malaysia
Orders from countries outside of those in the list above will not be accepted until further notice.
Service for countries in the list above will continue as normal and all the orders will be processed as usual. Please understand however, that due to the current situation, considerable delays are to be expected and deliveries may take longer than the estimated delivery timeframe we usually provide.
April 9th Update: Japan Post has announced that service to Australia, Sweden, Denmark, Norway will be suspended. We will also temporarily stop accepting orders from these countries and the country table above has been updated accordingly.
April 10th Update: Since many countries and shipping methods are temporarily unavailable, including SAL (Economy) shipping, we are currently upgrading all Economy orders to Standard Air Mail. Please understand that shipping fees for Standard Air Mail are higher than economy. When selecting Economy Air Mail, the price will be higher than usual due to this automatic upgrade. The upgrade to Standard Air does not include a tracking number, for that option please select Standard Air Registered at checkout.
We apologize for the inconvenience.
Orders Dispatched before the announcement
All orders shipped to the countries affected have, for the meantime, left our warehouse as usual. However, please keep in mind that there is a chance that some of these packages may return to us in the near future depending on the flights situation with Japan Post.
We hope that everyone stays safe and thank you for your understanding of the situation.
Should you have any concern, please do not hesitate to contact us at: firstname.lastname@example.org
We will do our best to answer your inquiries in a timely manner.