Proxy Shopping User's Guide

Create an account at Plaza Japan and fill in a necessary information from the Request Form.   
We will calculate the total price of product, domestic delivery fee from each Japanese online shop to our company and Proxy Shopping Service handling fee and issue the 1st Invoice to your PayPal account.
* We will contact you your request product overseas due to hazardous materials or any other reasons, or if the product is sold out.
* Before proceeding the payment, please be sure to read the Terms of Service and only if you have read and agreed, proceed the payment of the 1st Invoice.

Proxy Shopping Service handling fee is as follows:

Product price is less than 5,000 yen: Handling fee 500 yen
Product price is over 5,000 yen: Handling fee 10% of the item price

We will fulfill proxy purchase of the product after confirming payment of the 1st Invoice.

We offer 3 kinds of shipping methods (SAL Registered, Air Registered and EMS shipping) and we will issue the 2nd Invoice of international shipping fee.

We do simple inspections (※) before the shipment and we will notify the package tracking number.

(What are simple inspections?
Simple inspections include the check of quantity, size and color etc. The product is clearly wrong, defective or damaged at the time of simple inspections, we will negotiate with the store for the return.

The following detailed inspections are NOT included:

· Confirmation by opening the package such as whether the product works properly, whether all the assembled parts are included, whether there are no scratches or damages on the product and so on.

· Confirmation of subtle coloring difference, whether product tags or label are attached, detailed confirmation of sewing of apparel products etc.

· Confirmation of image difference between the one which online shop offers and the actual product, whether the product is not counterfeit, whether the product goes through the customs without problems.